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Administration

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1. Where do foreclosure notices need to be sent?

Foreclosure notices should be addressed to:

Village of Lake Zurich
70 E. Main Street
Lake Zurich, IL 60047
ATTN: Village Clerk

2. How do I obtain records?

Inspection or copies of Village records may be obtained with a Freedom of Information (FOI) request form and faxed to 847-540-1769 or emailed foia@lakezurich.org

FOI Request Form

3. How do I access the lake with my boat?

There are no public boat launches. The lake is privately owned by the property owners surrounding the water. The center of the lake is owned by the Lake Zurich Lions Club. The Lake Property Owners Association regulates how many boats are allowed and issues permits. Boat owners must have permission from property owners to launch. See Parks and Recreation Department site or contact Police Department for more information at (847) 438-2349.

Lake Regulations Ordinance Update 2017-06-208

4. What are the leash laws?

Dogs are allowed in Village parks on a leash as long as they are kept on paved walking paths.  Other animals authorized by the Village or State to perform activities in a park that are beneficial to the public health, benefit and welfare are also allowed.  Owners of dogs caught with dogs off the leash or caught leaving dog feces in public parks shall be fined up to $500 per violation.  To report a loose animal contact the Police Department at 847-438-2349.

5. Who are my trustees?

The Village of Lake Zurich elects a President and 6 trustees who represent the Village at-large for 4-year staggered terms. The Village Clerk is also elected for a 4-year term. They are part-time elected officials who appoint the Village Administrator to be responsible for the day to day activities of the Village operations. Link to Trustee Pages

Government

6. How do I obtain liquor license?

Liquor Licenses are not transferrable. Applications for a new business may be obtained from Michael Duebner (847) 540-1690. Licenses are valid for calendar year with proration after July 1. The online application packet can be found here.

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Building & Zoning

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1. Do I need a fence around my pool?

Yes. Every pool located on a lot used for residential purposes shall be completely enclosed by a fence five feet in height above grade of any walking surface such as decks, steps, ladders or platforms with suitable gates and self-closing, self-latching devices. Any access to the pool and point of entry to the pool must have a 5’ barrier.

2. How do I schedule an inspection?

We require 24 hours advance notice prior to inspections. Please call 847-540-1696 to schedule your inspection. Please have your permit number on hand when you call. If you cannot make your inspection, please call and cancel prior to your inspection time to avoid being charged a re-inspection fee.

3. Can I expand my driveway?

It depends. Driveways may not be within 3' of side lot line and not more than 20' wide at public right of way and a maximum of 24' at the back of the curb. An existing residential driveway entrance that exceeds these measurements may be maintained, repaired, and replaced at its current width if, but only if, the driveway entrance complied at the time of its original installation as indicated on a plat of survey with applicable provisions of the Land Development Code and the Lake Zurich Zoning Code.

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Cannabis

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1. Can municipalities prohibit cannabis establishments within their boundaries?

Yes. A unit of local government may enact ordinances to prohibit or significantly limit a recreational cannabis business establishment’s location.

NOTE: While recreational cannabis business establishments may be prohibited, the Compassionate Use of Medical Cannabis Pilot Program Act specifically provides that medical marijuana disbursement facilities may not be prohibited within municipal borders. For medical cannabis establishments, then, municipalities can only regulate location via “reasonable” zoning regulations (special use permits, etc.).

2. Can municipalities and other units of local government prohibit the use of cannabis within their boundaries?

No unit of local government, including a home rule unit, may unreasonably prohibit the use of cannabis authorized by the Act.

3. Can municipalities regulate the on-premises consumption of cannabis and/or allow cannabis cafes and lounges?

A unit of local government may regulate and/or allow the on-premises consumption of cannabis at or in a cannabis business establishment within its jurisdiction in a manner consistent with the Act. The Act allows the creation of “cannabis cafes/lounges” in the discretion of the municipality. Cannabis business establishments or other entities authorized or permitted by a municipality to allow on-site consumption shall not be deemed a public place within the meaning of the Smoke Free Illinois Act.

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Craft Beer Festival

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1. What does the ticket include?

General admission tickets will gain entry into the venue for 5 hours of beer tasting including Home Brew Cove sponsored by Perfect Brew Supply. All attendees will receive a complimentary souvenir tasting glass thanks to our Presenting Event Sponsor, Consume. Please take good care of your tasting glass as we will not be issuing extras to those who break them. Also thanks to our Gold Event Sponsor, Martin Enterprises Heating & Air Conditioning, the first 250 arriving attendees each night will receive an exclusive Lake Zurich Craft Beer Fest event bottle opener so get there early!

2. How long will the beer be sampled during the festival? There is always beer available!

Specific beers may run out during the course of the day, that’s just part of the show so make sure to come early if there is a brand you definitely want to try, but generally-speaking the beer tents will serve till the end of the festival.

3. What bands will be performing this year at the festival?

Thanks to our Entertainment Sponsor, Lake Zurich Tire & Auto Inc., we will have two bands performing each night. Friday night features Louder Now from 5-7pm and Nerdvana from 8-10pm. Saturday night features Fletcher Rockwell from 5-7pm and LAVA Rock from 8-10pm.

4. How many people will be in attendance?

Each day will see approximately 1,000-1,200 people.

5. Are there ID or minimum age requirements to enter the event?

This is a 21+ event only, no children allowed. Please make sure to bring a valid 21+ ID for admittance. Due to safety concerns, pets are not allowed. Service animals will be allowed as permitted by Federal law.

6. Can I bring my children?

No, this is a 21+ event. Sorry, no children of any age are permitted.

7. Is there parking available at the event?

Limited parking will be available at the park, however, there will be FREE parking directly across the park (225 S. Rand Road). Security and police will be present to assist in traveling across Rand Road.

8. What can I bring into the event?

Backpacks, bags, packages, purses, gym bags, etc. brought into the venue will be subject to search by security personnel upon entry. We strongly suggest that you only bring what you need, keeping the number of bags to a minimum. No food or beverages allowed into the event. If food or beverages happen to be discovered, you will need to dispose of it prior to entering.

9. What are the restroom facilities like at the event?

We have a handful of porta potties as well as indoor restroom facilities at our Henry J. Paulus Park concessions stand on the grounds for the event.

10. Is there a DDP (Designated Driver Program)?

Yes, we sell Designated Driver Tickets for $10, however, this just allows entry into the venue but no alcohol service. Please note that all guests entering the festival must be 21 or older with a valid photo ID, even if they are entering on a non-drinking DD ticket. Water will be made available at the entrance of the fest for Designated Drivers.

11. Does my ticket give me access to both days of the festival?

No. Tickets are date-specific and will only grant you access to the day specified on the ticket.

12. Do I have to bring my printed ticket to the event?

We can accommodate both printed and mobile tickets with barcode. We do suggest printing off your ticket. You will also need to bring a valid piece of government-issued Photo ID.

13. Can I buy tickets at the door?

Tickets can be bought up to the day prior to the event through our website on your smartphone while supplies last. Tickets can be bought the day of the event in person at the entrance to the fest as while supplies last for the fee of $50. We'd recommend you buy your ticket in advance to ensure you will be able to enjoy the festival.

14. What happens if the weather is bad?

The event is rain or shine- there will be multiple event tents that can provide coverage but dress for the weather.  NEW IN 2019, we will have heated tents on the grounds in case the weather is chilly.

15. What's the refund policy?

All sales are final; refunds are not available. The festival will occur rain or shine.

16. Is my registration fee or ticket transferrable?

Tickets are transferable and you may sell your ticket to someone else for face value plus whatever service fee was charged by Eventbrite, or less. You may also give your tickets away if you like. There is nothing special you need to do to transfer tickets to another person. The Village of Lake Zurich does not permit scalping of tickets, which is illegal. We reserve the right to invalidate any tickets known to have been scalped. Each bar code will only scan one time.

17. Are there ATMs inside the festival for me to get cash for food?

No. There are no ATMs inside the festival, so we encourage you to bring cash with you – especially for the food vendors.

18. How can I contact the organizer with any questions?

If you have any questions about the festival in general, please contact the Village of Lake Zurich Park & Recreation Department at 847-438-5146 ext 5001 for assistance. We will do our best to return all messages in a timely manner.

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EAB - Tree Replacement

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1. What is the goal of the Tree Replacement Program?

To enhance the diversity of the parkway tree population through the careful placement of new trees in an effort to avoid future large-scale infestations similar to the devastation created by the EAB beetle.

2. What are parkways and where will these trees be planted?

The tree replacement program applies to the replacement of trees located within the public right-of-way owned by the Village of Lake Zurich.  This is known as the parkway.  It's the area of grass located between the sidewalk and the street.

3. How long will the program last?

Due to the tremendous number of trees lost to the EAB beetle, the replacement program is estimated to take 15 to 20 years at the current funding of $50,000 each year.  This will go faster if funding levels increase or residents choose to purchase parkway trees on their own instead of waiting for the Village

4. Which trees will be replaced first?

The Village maintains a tree replacement schedule that prioritizes tree replacement in specific neighborhoods based on the order that infested trees were removed.  Trees will be replanted inapproximately the same locations as the ones previously removed by the Village, with some exceptions noted below.

5. Why might my tree not be replaced?

There are certain circumstances where a replacement tree will not be provided in the same location as the previous tree, or at all.  These circumstances include;

• Proximity to driveways
• Proximity to other trees
• Narrow parkways
• Utility conflicts, both overhead or below ground
• Proximity to fire hydrants, water values or underground "buffalo-boxes".
• Proximity to utility poles
• Proximity to traffic signs or signals
• Property owner preference - request by property owners to opt-out of the replacement tree will be considered on a case-by-case basis, with an effort to accommodate them wherever practical.

6. How will the tree species be decided?

Selection of the species of tree to be planted is recommended by the Village's full-time ISA certified Arborist, volunteer resident Tree Commission, and the Director of Public Works.

• A preference is placed on species that enhance the diversity of the Village's overall tree population.
• Preference to species native to northern Illinois might be given, depending on available parkway width, the types of other trees on the same block, and unit cost of the desired tree species.
• Popular species that already comprise a high percentage of the village forest canopy will not be included in the approved species list, except on a case-by-case basis.
• The approved species list will be reviewed and updated annually by the Tree Commission based upon seasonal availability, anticipated unit costs, and the current progress towards meeting diversity goals for the tree population.

7. When will I know I will be receiving a tree?

The property owners in the neighborhoods proposed to be included in each season's tree replacement program will be notified in writing via door hanger and letter in advance of that year's program.

8. How does the Village obtain the trees?

Based on the allotted funds approved by the Village Board in each fiscal year, Village Staff will issue a request for bids for the supply and planting of parkway trees.  This competitive bid process drives down tree prices.

9. Will I be able to obtain a larger tree if I would like?

Property owners selected to receive a replacement tree in the parkway adjacent to their home have the option to upgrade to a larger diameter tree by contributing their own funds. The default size for most trees is 1 ½ inches with the option to upgrade to 2 ½ inches.  The Village buys 1 ½ inch diameter trees because the survival rate is higher compared to smaller seedlings, which would have a tough time surviving in parkway conditions.

10. Can I opt-out of the program if I do not want a tree placed in my parkway?

Yes, residents who would rather not have a tree placed in their parkway are able to opt-out of the program on a case-by-case basis during the season they are scheduled to receive a replacement tree.

11. Who is responsible for maintaining the trees?

Trees planted under the program include a one-year warranty from the landscaping company that won that years bid. The Public Works Department is responsible for watering all trees utilizing gator bags but residents are highly encouraged to please help water the trees as needed. 

12. Do I need a permit to remove a tree on my private property?

Yes. A no-fee permit is required for removal of any tree of 10 inch diameter or greater. A permit application is available online at and at the Community Services Facility, 505 Telser Road. Complete the application and submit by email to Nicky Petroff. 

13. Why do I need a permit to remove a tree?

Staff reviews permit applications in case the proposed removal poses a threat of damage to an adjacent property.  If this is a possibility, the removal will be under the direct supervision of the Village.  It's a no-fee permit and it's only required for a large trees 10-inches or greater in diameter.  

14. Do I need a permit to plant my own tree in the parkway?

Yes, this is another free, no-fee permit.  It helps ensure that the tree planted is in an appropriate location away from underground utilities or overhead wires.  It also helps to ensure the tree planted is an approved species, as approved by the Tree Commission. This has been deemed important to help prevent single species infestations and devastation.

15. Why do residents receive notices to remove dead trees?

If the tree is dying and poses a threat to adjacent property or the public at large a resident may be notified by the Village to remove the threat. There is a potential risk of dead trees falling into streets or into a public park. The Village has had many situations where an infected and dying ash tree over-hangs a public sidewalk and falling branches have fallen onto walkways. 

16. What does it cost the Village to purchase these trees?

It depends on the species. The Village goes through a competitive bid process each year so the prices fluctuate based on nursery stock/climate conditions, etc.  The available replacement tree stock is often in short supply. Lake Zurich is not the only municipality looking to replace trees.

The trees are roughly $250 - $400 per tree. So, the annual $50,000 budget gets the Village roughly 150 to 200 trees each year.  Obviously, if additional resources become available in the future, the Village may be able to increase the number of trees planted each year.

17. Can I have a parkway tree planted sooner than when the Village plans to do it?

Yes. Residents interested in paying for a replacement tree can complete this application. This no-fee application process ensures the tree is planted in an appropriate location and that the tree is an approved species. Please submit the application when you have decided on the species, but before purchasing the replacement tree. The Village is committed to ensuring tree diversification throughout the Village and we have a professional Arborist on Staff at Public Works who is happy to work with you in helping to choose the right species.

18. What can I do to ensure the success of this program?

The Village asks that residents assist in watering parkway trees after they are planted. Village Public Works crews work long hours each week to maintain and water these trees after they are planted, but resident assistance goes a long ways to ensuring the health of these newly planted trees.

Residents are also able to purchase a larger tree than the Village-provided tree for a small additional fee. Larger trees provide some added benefits and residents are able to take advantage of the Village's contracts to obtain a larger tree for a smaller cost than what it would normally cost them to purchase on their own.

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Electrical Aggregation

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1. What do I need to do?

1. If your notice says, “Electric Aggregation Notice,” your account will be switched to MC Squared and you need do nothing. You receive a ComEd switch notice in June confirming the change. You can choose to opt out by: 1) calling 833-740-0476, or 2) returning the pre-paid opt out form you received.
2. If your notice says, “Informational Content Only: Account Returns to ComEd,” You need do nothing and you will be moved back to ComEd, but are still considered part of the Aggregation Community. In June, you will receive a notice from ComEd confirming your drop back to ComEd service.
3.  If your notice says, “Remain at ComEd: Informational Content,” your account will remain at ComEd, and you need do nothing.

2. I thought electric aggregation was a savings program. Will I save money on this program?

No, but you will never pay more than the ComEd rate. The Village received competitive bids for a standard program, but all pricing was higher than ComEd. This program supports infrastructure projects identified in our 20-Year Community Investment Plan, such as stormwater management improvements and replacing underground sanitary and water mains that are 50-60 years old. At zero cost to residents and the Village.

3. Will my rates change?

ComEd rate changes slightly every month, therefore the Village program rate with MC Squared will, in lockstep, vary monthly. The cost to generate power is variable.

4. Someone came to my door to sign me up.

Beware! No one from ComEd, MC Squared, or the Village will ever call or visit you at home to sign you up. Never reveal your ComEd account information to solicitors who say they represent the Village or ComEd.

5. Why are some accounts at ComEd and some at MC Squared Energy?

First, there is no difference to you: the price is exactly the same for all. Suppliers analyze every meter: depending on complex usage patterns, certain accounts are selected to remain at ComEd and others switch to MC Squared. All pay the exact same rate; the Village will receive a reserve fund at zero cost to residents.

6. I am new to Lake Zurich. How do I enroll?

Residents moving into the community may participate by calling 833-740-0476.

7. Can I enroll online?

visit www.mc2energyservices.com/special and enter promo code Lake Zurich. Effective Jan 1, 2020, no supplier may charge a termination fee to switch.

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Everbridge Resident Notification

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1. How does the service work?

Authorized officials record a voice message that is then delivered quickly to individual phones in the notification database.

2. What types of messages will be sent using the service?

Any message regarding the safety or welfare of our community would be disseminated using the Connect-CTY service.

Examples would include severe weather warnings and updates, hazardous traffic or road conditions inside the town or affecting local routes, and any other situation that could impact the safety, property, or welfare of our citizens.

3. Does the Everbridge service replace other systems that have been used to provide time-sensitive information to residents?

This system is a significant enhancement to existing means of communication and is supplemental to, not a replacement for, the systems we have used in the past.

4. Is my telephone number included in the notification database?

It is our intention and hope that every residence and commercial facility in our community be included in the notification database. For businesses, we only store one main phone number. For residents, we may have more than one number that belongs to you in the database. Additionally, you may request to have a secondary number be entered into our database for priority calling.

5. May I use a cell phone as my notification database listing?

Yes, we can accept cell phones as secondary phone numbers in the database and encourage you to request that your number be included.

6. What precautions are being taken to protect personal information?

Connect-CTY® is a service of Blackboard Connect Inc. (BCI). BCI takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about our clients to any third party. From a technical perspective, we utilize multiple physical and virtual layers of firewalls to maintain data security. BCI only utilizes secure transmissions with its customers. No confidential information is ever transmitted between BCI and its customers using e-mail or FTP, but rather always utilizes either a VPN tunnel or SSL. Data is hosted in state-of-the-art facilities which require photo identification, thumb-print recognition, keyed access, and are manned 24/7 with full-security personnel. All data is encrypted prior to being placed on tape for offsite storage. BCI also retains an external, independent security firm to perform annual security audits.

7. Will the Everbridge service work if I have a call screening system on my phone?

There are several varieties of call screening devices which use differing protocols for screening. In general, the system has been found to work with these devices; but, some may require some type of pre-programming to allow our town’s telephone number to pass through. We may conduct periodic test to assure that messages are being delivered to numbers in the notification database.

8. If I have provided more than one phone number, when will they be called?

Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers. In most cases, we will be sending calls only to one phone number.

9. My primary phone or my second listing is a cell phone with a non-local area code. Will the Connect-CTY service call numbers outside the area?

Yes. The area code does not impact whether or not a call is made.

10. How does the Everbridge system respond to busy signals or no-answer situations?

For busy signals, the call will be repeated several times in an attempt to reach you. The same is true for No-answer and Call-waiting. If the phone is answered by a message recorder, the message will be left on the answering device. If, after several attempts the call does not successfully go through, the system will stop attempting to call.

11. I was not able to listen to the entire call. Is there a way to repeat the message?

Yes, at the end of the message playback, simply press the star (*) key on your telephone to have it repeated in its entirety.

12. I answer the phone but the “Hello” message repeats. It then hangs up,

Repeating or looping of messages happens when the system detects excessive noise in the background. This can be caused by loud radio/television volumes, people talking, or busy traffic noise. When you receive the next call, say “hello” once and turn down the volume of your radio/television or press the mute button on your telephone to allow full message delivery.

13. Who can I talk to about questions concerning the Everbridge service that do not relate to the sign-up portal?

Please contact Innovation Director Duebner at 847-540-1690 or at Michael.Duebner@LakeZurich.org

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Finance

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1. What is the Village’s property tax rate?

The rate for tax year 2019 (payable in 2020) is $1.011 per $100 of EAV.  A decrease from tax year 2018 (payable in 2019) when the rate was $1.092 per $100 of EAV.  With new developments added to the tax rolls, the tax burden on individual homes is decreased.

2. Whom do I contact regarding my property tax bill?

Please call the Lake County Clerk at (847) 377-2000.

3. When is my water / sewer bill due?

Bills are due 15 days after the bill date. Generally that will be the 15th or 16th day of the month.

4. Can I auto pay my water bill?

Yes, you can have the Village deduct your monthly water bill from a checking or savings account. Please complete the online form linked below. Automatic Payment Authorization

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Fire

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1. What are the open burning rules for Lake Zurich and the Lake Zurich Fire Protection District?

Open burning is prohibited except for outdoor fireplaces, cooking devices and pits. A recreational fire may only be conducted if there is a valid permit for open burning issued by the Lake Zurich Fire Prevention Bureau. Please contact the Fire Prevention Bureau at 847-540-5073 with any additional questions or an application for a permit. Click for ordinances on specific towns

2. Where is the Fire Station located?

The Lake Zurich Fire Rescue Department includes 4 stations.

Station 1
(Lake Zurich Village’s Main Fire Station/Headquarters)
321 S. Buesching Road, Lake Zurich, IL 6004
(847) 540-5070

Station 2
(Lake Zurich Rural Fire Protection District)
350 W. Highway 22, N. Barrington, IL 60010
(847) 540-5094

Station 3
(Lake Zurich Rural Fire Protection District)
1075 Old McHenry Road, Lake Zurich, IL 60047
(847) 540-5080

Station 4
(Lake Zurich Rural Fire Protection District)
21970 Field Pkwy, Deer Park, IL 60010
(847) 540-3253

3. Where can I get a car safety seat inspection?

Residents of the Village of Lake Zurich can contact the Lake Zurich Police Department at (847) 438-2349 for assistance.

4. How do I dispose of Home Medical Waste?

The Lake Zurich Fire Rescue Department does not accept medical waste (such as used syringes)for disposal. Click for the Lake County Health Recommendations

5. Where can I get a copy of an EMS/Medical Report?

Requests for Medical Records:
Northwest Community Hospital
Attention: EMS Office – Records Request
800 W. Central Road, Arlington Heights, IL 60005
(847) 618-4480

Requests for Billing Information:
Andres Medical Billing
3343 N. Ridge Avenue, Arlington Heights, IL 60004
(847) 577-8811, ext. 223

6. How do I notify the Fire Department about my disability or special need(s)?

Residents with disabilities or special needs, or their families or caregivers, may register with the Village’s Premise Alert Program. Please click here for the form & more information

7. Where can I get a Knox Box for my home or business?

The Lake Zurich Fire Rescue Department offers a residential Knox Box program for emergency access to a structure during a medical or well-being request. Click here for more information

8. Do you offer CPR classes?

The LZFRD offers a variety of CPR courses to the public including American Heart Association (AHA) BLS for Healthcare Provider, Heartsaver CPR w/AED, and Heartsaver First Aid. Online eLearning classes are also offered. Please click here for more information

9. What is the danger of Carbon Monoxide?

Carbon monoxide (CO) is a “silent killer” because it is odorless, tasteless, invisible, and lighter than air. CO is quickly absorbed by the body, preventing blood from bringing oxygen to cells, tissues and organs, suffocating its’ victims. Victims of carbon monoxide poisoning are often sickened or killed while sleeping. A carbon monoxide detector will sound when levels of the gas are elevated, alerting residents that they need to leave the home. Carbon Monoxide Brochure

10. How often should I replace my smoke alarms and carbon monoxide detectors?

The Fire Department recommends that you replace smoke alarms every 10 years and carbon monoxide detectors every 5 years. Changing the batteries every six months is recommended. Homeowners should install smoke alarms on every level of their home and inside and outside of all bedrooms or sleeping areas. More information...

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Home

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1. How do I apply for a building permit?

Please print and fill out the applicable form(s) here. Building Permit Form(s)

2. How do I obtain records?

Inspection or copies of Village records may be obtained with a Freedom of Information (FOI) request form and faxed to 847-540-1768 or emailed FOIA@LakeZurich.org.

FOI form

3. Who is responsible/How can I report a pothole?

The area of Route 12 falls under the Illinois Department of Transportation (IDOT) jurisdiction. We have reported all concerns to them as we receive the information from our residents regarding pot holes. Residents can call 847-705-4612 to report pothole damage. Pothole Reporting Form for Village Streets

4. How do I make a suggestion?

Contact the Village of Lake Zurich with any suggestions or concerns through the Feedback app located under the heading Report/Pay/Apply, or call Village Hall at (847) 438-5141.

5. Can I burn leaves in the Village of Lake Zurich?

No. Open burning is not allowed in the Village of Lake Zurich. The Village contracts with Waste Management for leaf/brush pickup in the Spring and Fall annually. More information...

6. Questions On CFL Bulb Cleanup

Do you have a new CFL Bulb? If one breaks see the link below for more information. More...

7. What is being done about Mosquitoes?

The Village of Lake Zurich entered into an Environmental Mosquito Management (EMM) Program with Clarke Mosquito Control.

More...

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Parks & Recreation

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1. What can you tell me about Online Registration?

We offer a secure and simple way to register for our programs from the comfort of your own home. Who can register online? Residents and non-residents may register online. However, to receive resident rates, you must provide proof of residency. How do I activate my online account? Existing households within our system will be issued a temporary User Name and Password. Upon your first time to log-in you will be prompted to change your password. New households will need to complete the on-line enrollment form. Confirmation of your enrollment will be emailed to you within 1 business day. Upon your approval you may begin registering for programs. The first time you log on, you will be prompted to change your password if you would like to. Which programs are eligible for online registration? All programs that have a code number assigned. What else can I do online? You can browse all programs offered and view up-to-date enrollment numbers. If you are registered for a program that offers a multiple payment schedule, you may pay your outstanding balance online under your “Household Account”. You also have the ability to review all the programs for which you have registered, reprint receipts/invoices, print out activity calendars and childcare statements. Can I process a refund or class transfer online? Refunds and transfers cannot be processed online but you may call us at 847-438-5146 or stop by our office at the Barn in Paulus Park to request one. Can I be placed on the wait list online and do I have to pay for it? You can be placed on the wait list online and you will not be charged for the program at that time. We will contact you if we can enroll you and at that time you will be required to pay for the program. Why do I get a message that “an age conflict exists for this class”? When you are choosing which family member to register for the program, you need to make sure you are using the drop down list to choose the correct person. The system defaults to the first person listed in the household which is usually either mom or dad. If the family member has not been set-up with a birth date or if the birth date was inputted incorrectly that could also cause the age conflict. To correct that you will need to contact us at 847-438-5146 so we can make the change.

Online Registration

2. Can non-residents register for programs/classes with the Park & Rec Dept?

Yes, non-residents can participate in programs and events. There will be a NR fee charged for certain programs. Registration is available online or you can register at the Barn in Paulus Park. For further information, please call 847-438-5146.

Online Registration

3. Is there a public boat launch?

No. However, from Memorial Day through Labor Day, non-motorized boats, i.e., canoes, kayaks can be launched from Paulus Park by residents only. A $5.00 daily fee is applicable and can be obtained at the Paulus Park Beach Gatehouse or Barn during normal business hours.

Hours permitted for lake access with permit are daily (dawn to dusk). For further information, please call 847-438-5146.

4. What are the Fishing Regulations for Lake Zurich?

Fishing in the lake of Lake Zurich is governed by the Illinois Department of Natural Resources. Information can be found at the link below.

All fishermen are required to adhere to the Illinois DNR rules and regulations and are required to have a fishing license on their person at all times they are fishing. To keep our lake healthy and fun for all, please consider catch and release whenever possible.
Illinois Department of Natural Resources

5. Do you have a pool or fitness center?

Sorry - no pool or fitness center.
We do have 2 beaches that are open from Memorial Day through Labor Day. Beaches are located at Paulus Park and Breezewald Park. A children’s sprayground is also available at Paulus Park.

Many fitness classes are offered, ranging from Yoga to Cardio-Karate.

Further information is available on the website at Program/Brochure Information

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Police

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1. What is Curfew?

Applies to those under 17 years of age - 720 ILCS - Child Curfew Act - Unless going directly to or from an official school activity or employment (or another statutorily authorized event), juveniles 16 and younger may not be in a public place without direct adult supervision between the hours of:  12:00 am to 6:00 am on Friday and Saturday nights, and 11:00 pm to 6:00 am on Sunday through Thursday nights.

Applies to those under 18 years of age - 625 ILCS - Graduate Driver's License Restrictions - Unless going directly to or from an official school activity or employment (or another statutorily authorized event), juveniles 17 and younger may not drive a motor vehicle unless under direct adult supervision between the hours of: 11:00 pm to 6:00 am on Friday and Saturday nights, and 10:00 pm to 6:00 am on Sunday through Thursday nights.

2. What are overnight parking restrictions?

Parking on Village street is prohibited from 2:00 am - 5:00 am.

3. Where can I find forms related to the Police Department?

You can find our forms by clicking on the link below. Other forms

4. How do I obtain a copy of a police report?

2-3 days after an incident, a copy of a report may be obtained by calling Records at (847) 540-3251. A Freedom of Information form (FOIA) or subpoena may be required. There is no cost for a report under 50 pages. Traffic Crash Reports are $5.00.

5. Where can I pay a parking ticket?

Payment for parking tickets are accepted at:
Village Hall
70 East Main Street
Lake Zurich, IL

6. What types of animals calls will the Police Department respond to?

The Lake Zurich Police Department will generally respond to animal complaints regarding domestic animals. [Dogs and Cats] The Department is required to report all animal bites to the Lake County Health Department. For information regarding wildlife, please use the following useful link for information. Illinois Wild Life

7. Trick or Treat hours

Halloween Trick or Treat takes place on October 31st from 3:00 p.m. to 8:00 p.m. in Village of Lake Zurich.

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Public Works

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1. Who do I call for an emergency during non-working hours?

For an emergency during non-working hours, please call the police non-emergency line at 847-438-2349. A Public Works Division employee is always on-call and available to respond to an after-hours emergency.

2. Does the Public Works Division provide barricades for block parties?

Yes. To request barricades via the Block Party Request Form or call the Village Manager’s Office at 847-438-5141 x 7100 and ask to speak to Kyle Kordell, Assistant to the Village Manager. Block Party Request Form

3. When does yard, landscape waste pick-up start?

Waste Management picks up yard waste the same day as solid waste collection each year from the week including April 1st through the second week in December.  Landscape waste must be placed in cans marked with “X”, or in biodegradable paper bags not exceeding 50 gallons.  Tied bundles not exceeding 4-feet in length or 50 pounds in weight will also be picked-up.  There is no burning allowed in the Village.  Leaf pick-up/vacuuming generally starts the week including mid-October through mid-December.

4. My water is discolored (brownish/yellow)?

Hydrant Flushing or Water System Repairs may result in discolored water.

Even though the water system is designed so that water has several routes to reach any location, generally speaking, most mains tend to flow in one direction. Water travels slowly through the water mains and sediment settles at the bottom of the main. The flushing program reverses the flow of the water in the main. The reverse in flow direction flushes the sediment from the system through the hydrants. We flush the hydrant until the water runs clear.

When a resident uses their water while the main on their street is being flushed they bring the discolored water into their home. The discoloration is just the sediment and it is safe to drink, it just isn’t too appealing (the sediment does have bits of rust, in it). The best way to purge a service of the discolored water is to run cold water until the water runs clear. I suggest using the bathtub faucet because it flows more water. The water should run clear in 10-20 minutes, unless your service is very long, then it may take longer.

If you have aerators on your faucets you might want to rinse them out in case the screen caught any debris. If your hot water is discolored, it means that you pulled the sediment into the water tank. You should flush out your service with the cold water faucets and then, when you are sure you have purged the pipes in your home and everything is running clear, you should run your hot water and try to clear that up.

5. Who is responsible/How can I report a pothole?

The area of Route 12 and Route 22 falls under the Illinois Department of Transportation (IDOT) jurisdiction. We have reported all concerns to them as we receive the information from our residents regarding pot holes. Residents can call 847-705-4612 to report pothole damage.

Pothole Reporting Form for Village Streets

6. Who is responsible for drainage related issues?

For drainage, issues please call the Public Works Division and talk to one of our employees. The problem will be investigated and a solution will be determined. Most likely, the solution on a homeowner’s lot will be the homeowner’s responsibility as the Village is not responsible for the drainage problems on a private lot. However, the Village may be able to recommend some solutions to solve a resident’s problem. Usually the solution will require a permit from the Building and Zoning Department.

7. When is leaf pick-up?

Curb side vacuum for leaf pick up starts mid-October and ends mid-December. There is no burning allowed. Leaves must be raked curbside, not blocking drainage swales. Prairieland Disposal will vacuum leaves on day of or immediately following regular trash pick up.

8. When is Christmas tree pickup

Christmas trees may be set out to the curb, not in a bag, and free of all tinsel and ornaments to be picked up the first two full weeks in January.

9. What if I have questions about the wetlands on my property or within Lake Zurich?

Questions about wetlands should be referred to the Public Works Division (847) 540-1696.

10. When can I put my garbage at the curb for pick up?

No earlier than 7:00 PM the night before your neighborhood's scheduled pick-up. For questions, contact Prairieland Disposal at 847-381-9300 directly or view this web page. 

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Rock The Block

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1. Is there an entry fee for Rock the Block?

There is no fee to attend Rock the Block.  Any individual who wishes to purchase alcoholic beverage tickets at the event, must first produce a photo ID demonstrating 21+ and wear a free wristband identifying your age has been confirmed.  Prices for adult beverages vary; $4 for domestic beer and $6 for craft beer, specialty drinks and wine. Prices vary per food vendor. For updated information on adult beverage selections and food vendors present at the fest, please visit lakezurich.org.

2. How many people will be in attendance?

Annually we see approximately 7,000 people.

3. Can I bring my children?

Yes.  Rock the Block is geared more towards adult activities, but all ages are welcome to attend. There is a community playground at Lions Park for youth to use. 

4. What can I bring into the event?

Backpacks, bags, purses, gym bags, food etc. can be brought onto the Rock the Block grounds.   No outside alcoholic beverages are allowed into the event. If alcoholic beverages are brought onto the grounds, the Lake Zurich Police Department will confiscate it or ask you to dispose of it immediately.

5. What are the restroom facilities like at the event?

We have two locations on the Rock the Block grounds with porta-potties including handicap options and sinks.

6. How are the bands chosen for Rock the Block and how can I find further information on them?

There is a Rock the Block sub-task force that meets throughout the year that assists the Village with event operations.  The task force reviews all survey feedback (annually surveys vendors, volunteers and community), assists with the booking of food vendors and event promotions and choses the entertainment at the Rock the Block event each year.  The task force reviews bands based on emailed submissions and does make a point to see bands perform live prior to booking them for Rock the Block.  You can find further information on the event including the bands by visiting lakezurich.org.  If you perform or represent a band and would like them to be on the list that Rock the Block sub-task force reviews, please email information to Bonnie.Caputo@lakezurich.org.  Please note that the sub-task force does selects bands for the following year within 60 days after the current event, so get your submissions in early.

7. What types of food vendors are available at Rock the Block?

Rock the Block showcases a wide variety of food vendors ranging from local Lake Zurich establishments to food trucks.  Since space at our event is limited, local restaurants/food vendors and returning vendors are given a priority registration period to participate in the event.  After the priority period, the Rock the Block sub task force is responsible for identifying potential new vendors that may be a good fit.   Please be aware that the sub-task force does encourage local participation, but we are also mindful that not all restaurants have the capacity and resources to be mobile at our event (off-site equipment, additional staff, etc.).

8. What happens if the weather is bad?

The event is rain or shine! Come dressed to rock!

9. What's the refund policy?

All sales are final; refunds are not available.

10. Are there ATMs inside the festival for me to get cash for food, beverages, etc.?

There are no ATMs at Rock the Block.  Rock the Block does accept both debit and credit cards for wristbands/beverage tickets; however, this feature is not always accepted by every food vendor so we encourage you to also bring cash.  There are a couple ATMs available within walking distance of downtown at Mo’s Liquor and Scoreboards Bar & Grill but you may want to call to make sure they are in service.

11. Is there an opportunity to volunteer at the event?

Volunteers are the backbone of our Rock the Block event!  We have volunteer opportunities for everything from set-up, event operations (beverage server, ticketing, kids activities, volunteer check-in, etc.) to clean-up.  Please visit lakezurich.org for further information on volunteer opportunities and to sign up electronically.

12. How can I contact the organizer with any questions?

If you have any questions about Rock the Block in general, please contact the Village of Lake Zurich Park & Recreation Department at 847-438-5146 for assistance. We will do our best to return all messages in a timely manner.

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Village Clerk

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1. How do I obtain records?

Inspection or copies of Village records may be obtained with a Freedom of Information (FOI) request form and faxed to 847-540-1769 or emailed FOIA@lakezurich.org FOI form

2. Where can I register to vote?

There are voter registrars at the Village Hall, Police Department, Ela Area Library, and the Ela Township Hall. You will need two pieces of identification showing your name and current address. Registration is open throughout the year except during the 28 days prior to an election, and reopens the second day following an election. For more voting information call the Lake County Clerk at 847-377-2410 or visit Information at Lake County Clerk's Website

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Water Meter Replacement

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1. What am I paying for on the water bill?

The Village's water and sanitary sewer facilities are operated as part of an enterprise fund.  This is a separate accounting and financial reporting mechanism for municipal services for which a fee is charged in exchange for goods or services. It allows a community to demonstrate to the public the portion of total costs of a service that is recovered through user charges and the portion that is subsidized by the tax levy, if any. With an enterprise fund, all costs of service delivery—direct, indirect, and capital costs—are identified. This allows the community to recover total service costs through user fees if it chooses. 

The water bill contains several charges that are all factors of the amount of water used.

• Operations & Maintenance - The cost to operate the entire water and sanitary sewer system used to produce and deliver water
• Debt Service - Retire existing bonds used to build the water & sewer system
• Capital Charge - Build reserve for expected capital improvements to the water system
• LCTC - Lake County Treatment Charge passed on by the County that treats the Village's waste water

The reverse side of the water bill provides additional details on the cost per 1,000 gallons.

2. How do I access to the online water consumption portal?

The online portal gives you the ability to monitor your water usage.  Your water statement will contain all of the information you need to sign into your account.  Access to the online portal is available here.  Please take a few minutes to review the instructional video to learn the necessary details of logging on to the portal for the first time.

3. How do I know that my reading is accurate?

Each water meter's radio frequency device has a unique identification number, which is transmitted along with the meter reading. The unique number is compared to your account record to ensure a match.  This reading is deemed more accurate than visually reading the meter.  Some of the newly installed Sensus iPearl water meters have been pulled for testing by an independent laboratory and have shown to be 99.57% accurate.

4. How does Automated Meter Reading (AMR) Work?

A small box, called a Meter Interface Unit (MIU), or transmitter, is installed on the exterior of your house or business near your water meter. It is connected to your new water meter inside your home, and transmits a radio signal to a data collector. Your meter reading is then transmitted to the Village instantaneously and daily. Each meter has a unique identification number that ensures only your reading is assigned to your account. This system reduces the need for manual meter readings, catches any leaks sooner, and is far more accurate.

5. What is AMR?

AMR stands for Automated Meter Reading.  The Village is replacing existing water meters with new meters that utilize AMR technology to remotely read customer meters and relay the data to the Villages’ Billing Office, providing timely and reliable reading without having to gain access to your property.

6. Will my information be secure?

Yes, only meter consumption data and meter numbers are transmitted. Personal customer information is not loaded into the transmitter and therefore, is not transmitted.

7. Will the transmitter radio frequency interfere with my television or phones?

No, the radio transmission operates in compliance with FCC regulations to avoid interference with other electronic devices.

8. Does Automated Meter Reading (AMR) have any other benefits?

Yes. AMR improves accuracy. It will detect possible leaks faster and may allow us to notify you of problems before they become serious, and costly. It also eliminates the need for manually reading meters, except for periodical maintenance or replacement of system components, when needed. This allows the Village to be more efficient and save money by preventing recording errors, and minimizing wear and tear on Village vehicles.

9. Where can I ask questions or share concerns?

If you have any questions regarding this project, please contact Michael Duebner at 847-540-1690 or via email to Michael.Duebner@LakeZurich.org