Support Services Division


The Lake Zurich Police Department administers and maintains a police records system which efficiently, effectively and accurately records and processes reported complaints/calls for police services. This unit utilizes police records management computer software to record and retrieve information which aids in the investigation of crimes; the planning of selective enforcement and preventative patrol; and assists the Department’s Command Staff in reaching decisions regarding department staffing levels and utilization of other department resources.


The Communications Center of the Lake Zurich Police Department is staffed two Supervisors and eleven full-time telecommunicators. The personnel assigned are responsible for answering administrative and emergency telephone lines as well as all 911 calls for the Lake Zurich, Hawthorn Woods, Kildeer, Island Lake, Tower Lakes and Wauconda Police Departments as well as the Lake Zurich Fire Protection District and Wauconda Fire District.