Why is my first bill with the new meter so high?

When the new water meter is installed, the first month's water invoice is based on a longer period of time.  Under the old billing system water meter readings were recorded during the first two weeks of the month. With the new system, readings are taken during the last few days of the month.  Therefore, the bill issued under the new system, which will arrive 2 months after the meter replacement, is for 6 or 7 weeks of water consumption.


For example:

  • 2/13/18 - Manual meter reading
  • 3/5/18 - The new water meter is installed
  • 4/1/18 - Last bill using 1000 gallon units for the consumption period 2/13/18 through 3/5/18
  • 5/1/18 - First bill using 100 gallon units for the consumption period 3/5/18 through 4/27/18 (53 days) - This bill is for the extended consumption period.
  • 6/1/18 - Second bill using 100 gallon units for the consumption period 4/28/18 through 5/27/18 (30 days)

Show All Answers

1. What am i paying for on the water bill?
2. Why is my first bill with the new meter so high?
3. Why is my water meter being replaced?
4. Who is installing the new water meter?
5. What is involved with a typical installation?
6. Is there a charge for the new meter or installation?
7. How long can I wait to schedule my appointment?
8. How do I know that my reading is accurate?
9. After meter replacement, should I flush my premises?
10. Will my water bill increase?
11. How does Automated Meter Reading (AMR) Work?
12. What is AMR?
13. Will my information be secure?
14. Will the transmitter radio frequency interfere with my television or phones?
15. Does Automated Meter Reading (AMR) have any other benefits?
16. How do I access to the online water consumption portal?
17. Why is the usage history missing from my bill?
18. Where can I ask questions or share concerns?